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Refund Policy

Details about Refund Policy on OBDII365.com

You can apply for refund within 1 month since the date you received the goods. Detail rules as follows:


1. Full Refund

(a) When the items you receive have quality problem ,we will refund to you fully,including problem in the hardware, software or adapters.

(b) If we send wrong items to you, which is our responsibility to refund full item value and pay the extra fee for you.

(C) If you order the wrong products, please send the whole package back to use, we will refund your money.

2. Item is Lack of Stock 

If product is out of stock, we will send email to check if you want to exchange or get refund. If you want to get refund, we will refund the money for this goods to you, if there are still other items for this order , we will send the rest to you. If you want to cancel the order, we will refund full money to you.

3. When the product is lost in transit to you by shipping company, we will refund fully or resend you a new good item.
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