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After-sale Service:

QC Mark:

All our products come with QC mark, the products come with QC mark will be guaranteed by our warranty policy.

1. Our QC mark can not be removed, so you do not need to worry about missing QC Mark.
2. The product with QC mark we will provide one year warranty. If you do not remember your order number, you can give the QC mark to us, we will provide after-sale service to you.
3. Proucts with our QC mark can get free repair service in one month, free exchange service with one month.

Warranty Policy:
 

Problem Details	Warranty time	Treatment	Responsibility for shipping charge	Remark
Quality problem	After receving within 7 days	Email to sales@OBDII365.com or contact online customer service, you can choose return for free exchange or return for refund	Seller	Buyer need use simple airmail to return, items must in original condition
	within a month	Email to sales@OBDII365.com or contact online customer service for after-sale service, you can apply for free repair service	Seller responsible for shipping cost send back new item, buyer responsible for shipping goods back
	within a year	Email to sales@OBDII365.com or contact online customer for free repair service	Both shipping charges need be undertaken by buyer
Lost in delivery	Express shipping not arrive in 15 days	Buyer can ask for refund or require seller to ship the order again	Seller
	Simple airmail shipping not arrive in 60 days	Buyer can ask for refund or require seller ship the order again	Seller
Customs problem	within a month	Buyer have duty to do customs clearance and pay tax, seller has responsiblity to help buyer do customs clearance	Customs duties: Buyer
Package broken or missing items when receive	within 7 days	Buyer need check package before sign up, report to shipping company and contact seller immediately if received package damaged. Seller confirm with shipping company and arrange refund or send new order to buyer	Seller	Do contact seller immediately if you have this problem
	Over 7 days	Buyer contact shipping company and get broken proof, contact seller for exchange	Buyer
Receive Wrong items(seller send wrong orders)	within 7 days	Buyer contact seller immediately after receive goods, seller arrange redelivery package	Seller
Buyer order wrong items	within 7 days	Not accept return for refund or exchange.	Buyer	Buyer can negotiable with seller about exchange but must undertaken all handling fee
Man-made Damage: such as update machine online, dismantle the equipment, and so on	within 1 year	Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post	Buyer
Note:	1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
	2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
	3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
	4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

Warranty Items:
 

Main Unit for Equipment	One Year
Car diagnostic laptop	3 Month
Machine peripheral equipments and wire	No Warranty
Data Hard Disk	No Warranty
Car software	No Warranty
Consumables	No Warranty

Here is our Warranty Card:




Technical Service

You can contact us by following methods:

Email: sales@OBDII365.com
Skype: sales@OBDII365.com
Online Customer Service