All our products come with QC mark, the products come with QC mark will be guaranteed by our warranty policy.
1. Our QC mark can not be removed, so you do not need to worry about missing QC Mark.
2. The product with QC mark we will provide one year warranty. If you do not remember your order number, you can give the QC mark to us, we will provide after-sale service to you.
3. Proucts with our QC mark can get free repair service in one month, free exchange service with one month.
Responsibility for shipping charge
After receving within 7 days
Email to sales@OBDII365.com or contact online customer service, you can choose return for free exchange or return for refund
Buyer need use simple airmail to return, items must in original condition
within a month
Email to sales@OBDII365.com or contact online customer service for after-sale service, you can apply for free repair service
Seller responsible for shipping cost send back new item, buyer responsible for shipping goods back
within a year
Email to sales@OBDII365.com or contact online customer for free repair service
Both shipping charges need be undertaken by buyer
Lost in delivery
Express shipping not arrive in 15 days
Buyer can ask for refund or require seller to ship the order again
Simple airmail shipping not arrive in 60 days
Buyer can ask for refund or require seller ship the order again
within a month
Buyer have duty to do customs clearance and pay tax, seller has responsiblity to help buyer do customs clearance
Customs duties: Buyer
Package broken or missing items when receive
within 7 days
Buyer need check package before sign up, report to shipping company and contact seller immediately if received package damaged. Seller confirm with shipping company and arrange refund or send new order to buyer
Do contact seller immediately if you have this problem
Over 7 days
Buyer contact shipping company and get broken proof, contact seller for exchange