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F.A.Q (Frequently Asked Questions)

Obdii365 Shipping Policy

Should I need to sign the package when it arrived? Why the tracking number is invalid? How to track my shipping number? What should I do if my shipping address changes? May I choose Singpore Post? What's the shipping cost? How long will it takes for delivery? Which shipment method should I choose?

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Obdii365 Return Policy

What are the details of refund? How long is your product warranty period and what is it? Can I return the item back to you if I am not satisfied with the item?

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Which shipment method should I choose?

OBDII365.com is an OBD tools 365 days shop, we offers you a wide selection of shipment which are all safe and quality, you can choose the most suitable for you. the following table shows the shipment options and the delivery time.
 
Delivery Options Delivery Time  Tracking Website
 5-7 working days www.dhl.com
 7-10 working days www.ems.com.cn
 5-7 working days www.ups.com
 5-7 working days www.tnt.com
 5-7 working days www.fedex.com
10-20 working days www.singpost.com.sg
10-20 working days www.hongkongpost.com


1. <$150 (item value) → Singapore Post; > $150(item value) → DHL

If you buy less than 150 USD, we always send by Singapore post; if you buy more than 150 USD, we will always send by DHL. If you would like to change the shipment method pls let us know first.

2. Spanish, Portugal, Czech Republic and other Europe countries → YANWEN

We will always ship your item by YANWEN because some custom checks strictly. Delivery time is 7-10 days. Here are the details: YANWEN special line to Spanish, Portugal, Czech Republic and other Europe countries.

3. Russia, Belarus, Ukraine France etc.→ EMS is only for these countries.

4. Brazil→you should offer your CPF No. (tax No.) if you would like to ship your item by DHL, UPS, TNT or Fedex. But you can choose EMS, HongKong post or Singapore post if you don't have CPF No.


Notice: pls leave your PHONE NUMBER when you make the payment on OBDII365.com as that is very important for express. The express company need it to let you know your item arrived at your final address.